Our Commitment to Quality

At VELOQIAO, we are committed to providing carefully selected glass home decor products that meet the quality, design, and presentation standards shown in our store.

Each product is carefully reviewed and prepared before shipment. If your product arrives damaged, defective, or develops a qualifying manufacturing issue during the warranty period, our customer service team will work with you to provide an appropriate solution.

90-Day Limited Warranty

Most eligible products purchased from our store are covered by a 90-day limited warranty beginning on the date your order is delivered.

This warranty applies to qualifying manufacturing defects or product-related issues that occur during normal intended use.

Depending on the circumstances, available solutions may include:

• A replacement product
• A replacement component where applicable and available
• Store credit
• A refund where appropriate

The specific solution will depend on the nature of the issue, product availability, inspection results, and the circumstances of the claim.

What Is Covered

Our limited warranty may cover issues including:

Manufacturing Defects

Defects in materials or workmanship that affect the normal appearance, structure, or intended use of the product.

Glass Structure or Construction Issues

Eligible issues involving the product structure, glass formation, or manufacturing quality that occur during normal intended use and are not caused by accidental damage or improper handling.

Surface or Finish Defects

Unexpected defects involving product surfaces, decorative finishes, textures, or manufacturing details that affect the normal quality of the product.

Products Damaged on Arrival

Products that arrive broken, cracked, chipped, damaged, or unusable due to shipping or handling may be eligible for review under this warranty policy.

What Is Not Covered

The warranty does not cover damage or issues caused by:

• Accidental drops, impacts, cracks, chips, or breakage
• Improper handling or storage
• Use outside the product's intended purpose
• Exposure to excessive moisture, heat, chemicals, or unsuitable environments
• Normal wear and tear
• Cosmetic changes caused by regular use
• Unauthorized repairs, modifications, or alterations
• Damage caused by improper cleaning or maintenance
• Loss or theft
• Damage occurring after the applicable warranty period

Minor variations in color, transparency, texture, shape, glass characteristics, surface details, or decorative finishes are generally not considered defects when they do not affect normal product use.

Damaged or Defective Items

If your order arrives damaged, defective, or with missing components, please contact us as soon as possible after delivery.

To help us review your request efficiently, please provide:

• Your order number
• Your full name and email address
• A brief description of the issue
• Clear photos or a short video showing the problem
• Photos of the packaging if the item was damaged during shipping

Please keep the original product and packaging until our customer service team has reviewed your request.

How to Make a Warranty Claim

To submit a warranty claim, contact our customer service team through the contact information listed on our website.

Please include your order number and supporting photos or videos whenever possible.

Our team will normally review your request and respond within 24–48 hours.

Additional information may be requested if necessary to confirm the issue.

Replacement Products

If a warranty claim is approved, VELOQIAO will make reasonable efforts to provide the same product where available.

If the original product is unavailable, we may offer:

• A comparable replacement product
• Store credit
• Another appropriate solution based on the circumstances

Replacement availability may vary depending on current inventory, product collections, and fulfillment conditions.

Refunds

Warranty approval does not automatically guarantee a cash refund.

Refund eligibility is determined according to the nature of the issue, inspection results, product availability, and our applicable Return & Refund Policy.

When a refund is approved, it will normally be issued to the original payment method.

Processing times may vary depending on your bank, card issuer, or payment provider.

Returns and Warranty Are Different

Our Return & Refund Policy applies when you wish to return an eligible purchase within the applicable return period.

Our Limited Warranty applies to qualifying manufacturing defects and product-related issues covered under this warranty policy.

Please review our Return & Refund Policy for complete information regarding returns, refunds, eligibility requirements, and applicable procedures.

Shipping Damage

If your package appears damaged when delivered, we recommend taking photographs of the package before opening it.

If the product inside is damaged, please contact our customer service team and provide photographs of:

• The outer packaging
• The shipping label
• The damaged glass product
• Any damaged internal protective packaging

This information helps us review your request more efficiently and determine the appropriate solution.

Product Care

To help maintain your VELOQIAO glass products in good condition:

• Follow all included care instructions
• Use the product only for its intended decorative purpose
• Handle glass surfaces, textures, and decorative details carefully
• Avoid unnecessary exposure to excessive moisture, heat, or harsh chemicals
• Clean glass products using suitable materials and methods
• Avoid excessive pressure, dropping, twisting, or impact
• Store products safely when not in use

Improper use, cleaning, storage, or handling may affect warranty eligibility.

Consumer Rights

This limited warranty is provided in addition to any rights you may have under applicable consumer protection laws.

Nothing in this policy is intended to exclude or restrict any rights that cannot legally be excluded or restricted.

Contact Us

If you have questions about a product, warranty coverage, or an existing warranty claim, please contact our customer service team.

Brand:
VELOQIAO

Website:
veloqiao.com

Legal Entity:
Shenzhen Chuangzhizhi Network Technology Co., Ltd.

Registered Address:
Room 1112E7, Yaohua Chuangjian Building,
No. 6023 Shennan Avenue,
Tian'an Community, Shatou Subdistrict,
Futian District, Shenzhen, China

Unified Social Credit Code:
91440300MAEFP56T15

Customer Support Email:
service@veloqiao.com

Customer Support Phone:
+86 18037715583

We aim to respond to customer inquiries within 24–48 hours.

VELOQIAO specializes in elegant glass home decor products, including Glacier Glass Vases, Flared Pattern Glass Vases, and Ribbed Glass Cylinder Vases, designed to bring refined forms, artistic textures, and timeless beauty into modern living spaces.

veloqiao.com is operated by Shenzhen Chuangzhizhi Network Technology Co., Ltd. The company is responsible for the operation of the online store, customer service, order coordination, product management, and related e-commerce activities.

Thank you for choosing VELOQIAO.

VELOQIAO — Elegant Glass Designs For Everyday Spaces.