FAQ
Orders & Shipping
How do I place an order?
To place an order, select the VELOQIAO glass vase or home decor product you would like to purchase, review the available details, add the item to your shopping cart, and complete the checkout instructions provided on our website.
After your order has been successfully submitted, an order confirmation email will be sent to the email address provided during checkout.
Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible after placing your order.
We will make reasonable efforts to assist before the order enters processing, packing, fulfillment, or shipping preparation.
However, once an order has entered the fulfillment or shipping stage, we cannot guarantee that changes or cancellations can still be completed.
How do I track my order?
Once tracking information becomes available, we will send a shipping confirmation email to the email address used during checkout.
Please note that tracking information may require some time to update after a shipping label has been created. Tracking frequency may also vary depending on the carrier, destination, and logistics provider.
When will my order arrive?
Delivery times depend on your destination, carrier operations, customs procedures, local delivery conditions, holidays, and other external factors.
Order processing times and estimated delivery information are provided in our Shipping Policy.
All delivery timeframes are estimates and are not guaranteed delivery dates.
What should I do if my order arrives damaged, incorrect, or incomplete?
If your VELOQIAO product arrives damaged, defective, incorrect, or incomplete, please contact us as soon as possible.
To help us review your request efficiently, please provide:
- Your order number
- Clear photos of the product
- Photos of the packaging
- A photo of the shipping label, if available
- A short video showing the issue where applicable
Our support team will review the information provided and advise you on the next appropriate steps.
Product Support
What types of products does VELOQIAO offer?
VELOQIAO offers a curated collection of elegant glass home decor products designed to bring refined beauty and balance into modern living spaces.
Our collection includes:
- Glacier Glass Vases
- Flared Pattern Glass Vases
- Ribbed Glass Cylinder Vases
- Modern decorative glass vase designs
- Home styling accessories and related decor pieces
Available products may change as new collections are introduced.
Are VELOQIAO products made with different materials and finishes?
Materials, textures, finishes, decorative details, and production methods may vary depending on the individual product.
Because glass products involve unique manufacturing characteristics, slight differences may occur in:
- Shape
- Texture
- Transparency
- Color tone
- Surface finish
- Decorative details
These small variations are natural characteristics of glass products and do not necessarily indicate a defect.
Will the product look exactly like the photos?
We make reasonable efforts to display product colors, proportions, textures, and details as accurately as possible.
However, appearance may vary slightly due to:
- Screen settings
- Lighting conditions
- Photography environment
- Glass material characteristics
- Production batches
- Manufacturing variations
Please review the individual product page for product-specific information.
How should I care for VELOQIAO glass vases?
For most VELOQIAO glass products:
- Handle the vase carefully when moving or placing it.
- Avoid dropping, striking, or applying excessive pressure.
- Place products on stable and suitable surfaces.
- Clean gently with a soft cloth.
- Avoid abrasive cleaning materials.
- Avoid harsh chemical cleaners.
- Keep products away from extreme temperature changes.
Always follow any product-specific care instructions provided on the product page.
How should I care for textured, patterned, or decorative glass details?
For glass vases featuring textured surfaces, ribbed details, decorative patterns, or special finishes:
- Handle decorative surfaces carefully.
- Avoid strong impacts or pressure.
- Clean with appropriate soft materials.
- Avoid scratching the surface.
- Store safely when not in use.
Please review individual product information for additional care recommendations.
What should I do if my glass vase has an issue?
If your VELOQIAO glass vase has a problem after delivery, please inspect the product carefully and avoid applying additional pressure or attempting repairs yourself.
Where applicable, please check:
- The product has been placed on a stable surface.
- The vase has no visible cracks or transportation damage.
- The decorative details and glass surfaces remain intact.
- The product is being used according to the recommended care instructions.
If the issue continues, please contact our customer support team for assistance.
Can I use VELOQIAO glass vases outdoors?
Unless a product page specifically states otherwise, VELOQIAO glass vases are designed primarily for indoor decorative use.
We recommend protecting glass products from:
- Extreme weather conditions
- Freezing temperatures
- Sudden temperature changes
- Excessive moisture
- Direct sunlight for extended periods
- Harsh chemicals or cleaning products
Product care requirements may vary depending on the individual design and material characteristics.
Are VELOQIAO glass products handmade or individually different?
Glass products may have slight variations due to manufacturing techniques, material characteristics, and production processes.
Differences may appear in:
- Glass texture
- Transparency
- Surface details
- Shape proportions
- Decorative patterns
- Color appearance
These natural differences are part of the character of glass products and do not necessarily represent quality issues.
Are product dimensions exact?
Product dimensions shown on our website are intended to provide a useful reference for understanding product size and proportions.
Small measurement variations may occur due to:
- Manufacturing methods
- Glass forming techniques
- Measurement methods
- Product structure
Please review the individual product page for specific dimensions before purchasing.
Returns & Warranty
What is your return process?
Before returning any product, please review our Return Policy and contact VELOQIAO customer support to receive return instructions.
Returns sent without prior communication or without following the provided instructions may not be accepted.
Does VELOQIAO offer a warranty?
Eligible VELOQIAO products may be covered by a limited warranty against qualifying defects in materials or workmanship under normal intended use.
Where applicable, the warranty period and coverage details will be stated on the relevant product page, product information, or order details.
For additional information, please review our Product Support and Warranty information.
What should I do if my product develops a problem?
If your glass vase has an issue involving damage, defects, cracks, surface problems, or other product concerns, please avoid attempting repairs or modifying the product.
Please contact:
service@veloqiao.com
Please include:
- Your order number
- Product name
- A description of the issue
- Clear photos of the product
- Photos of packaging where relevant
- A short video showing the problem where possible
Providing complete information helps our support team review your request more efficiently.
Payments
What payment methods do you accept?
Available payment methods are displayed during checkout.
Prices are displayed and processed in U.S. dollars (USD). Payment options may vary depending on your location, device, order value, and the payment services available at the time of purchase.
Is my payment information secure?
Payments are processed through the payment methods and payment service providers available during checkout.
VELOQIAO does not request customers to send complete payment card information through email or customer support messages.
For additional information, please review our Payment & Security Policy.
Product Information
Where can I find detailed product specifications?
Product-specific information is provided on each individual product page and may include:
- Product dimensions
- Glass material information
- Color and finish
- Design details
- Texture and pattern information
- Care instructions
- Recommended use
Because specifications vary between different glass vase designs, please review the relevant product page before purchasing.
Can colors look different in person?
Yes. Product colors and appearance may vary slightly depending on:
- Screen settings
- Room lighting
- Photography conditions
- Glass transparency
- Surface finish characteristics
We make reasonable efforts to represent every VELOQIAO product as accurately as possible.
Do glass products have identical finishes and decorative details?
Not necessarily.
Glass vases featuring textured surfaces, ribbed patterns, decorative details, transparent finishes, or artistic shapes may show slight differences between individual pieces or production batches.
These minor variations are natural characteristics of glass manufacturing.
Contact Us
If you have questions about your order, shipping, returns, product care, product specifications, warranty support, or product usage, please contact VELOQIAO at:
Email:
service@veloqiao.com
For order-related inquiries, please include your order number whenever possible.
For product support, including the product name and a brief description of your question will help our team provide assistance more efficiently.
Brand:
VELOQIAO
Website:
veloqiao.com
Legal Entity:
Shenzhen Chuangzhizhi Network Technology Co., Ltd.
Registered Address:
Room 1112E7, Yaohua Chuangjian Building,
No. 6023 Shennan Avenue,
Tian'an Community, Shatou Subdistrict,
Futian District, Shenzhen, China
Unified Social Credit Code:
91440300MAEFP56T15
Customer Support Email:
service@veloqiao.com
Customer Support Phone:
+86 18037715583
veloqiao.com is owned and operated by Shenzhen Chuangzhizhi Network Technology Co., Ltd. The company is responsible for the operation of the online store, customer service, order coordination, product management, and related e-commerce activities.
VELOQIAO specializes in elegant glass home decor products designed to bring refined beauty and harmony into modern living spaces.
Our collections include Glacier Glass Vases, Flared Pattern Glass Vases, and Ribbed Glass Cylinder Vases, each selected for its balanced form, delicate texture, and timeless decorative appeal.
Through thoughtful product selection and international commerce networks, VELOQIAO works to provide customers with carefully designed glass vase collections while continuously improving the experience from product discovery and ordering to delivery and customer support.
We believe trust is created through thoughtful design, clear communication, reliable service, and responsible customer care.
Thank you for choosing VELOQIAO.
VELOQIAO — Elegant Glass Designs For Everyday Spaces.