Privacy Policy

Last updated: September 28, 2026

VELOQIAO operates this online store and website, including all related information, content, features, products, tools, and services, to provide customers with a refined and reliable home decor shopping experience.

This Privacy Policy explains how VELOQIAO collects, uses, discloses, and processes your personal information when you visit veloqiao.com, browse our glass vase collections, purchase products, communicate with customer support, interact with our advertisements, or otherwise use our Services.

Please read this Privacy Policy carefully. By accessing or using our Website and Services, you acknowledge and agree to the privacy practices described in this policy.

Personal Information We Collect or Process

When we use the term "personal information," we mean information that identifies, relates to, describes, or can reasonably be linked to you.

Personal information does not include information that has been collected anonymously or appropriately de-identified so that it cannot reasonably identify an individual.

Depending on how you interact with VELOQIAO, where you live, your privacy choices, and applicable laws, we may collect or process information including:

  • Contact information, including your name, email address, telephone number, billing address, and shipping address.
  • Account information, including login credentials, saved preferences, account settings, and related information where applicable.
  • Transaction information, including products viewed, products added to cart, products purchased, returned, exchanged, cancelled, order history, payment status, and transaction identifiers.
  • Payment-related information processed through third-party payment providers. We generally do not directly store complete payment card numbers or card security codes.
  • Customer service information, including messages, order details, product questions, photographs, product information, and other information you voluntarily provide when contacting us.
  • Device information, including device type, browser type, operating system, IP address, network information, and certain device or online identifiers.
  • Usage information, including pages viewed, product interactions, search activity, referring URLs, shopping cart activity, checkout activity, Website interactions, and date and time of visits.
  • Advertising and attribution information, including advertising interactions, conversion events, campaign information, and related identifiers where permitted by applicable law.
  • Cookie and privacy preference information, including consent choices and applicable browser or device privacy signals.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you when you place an order, create an account, contact us, subscribe to communications, or otherwise provide information through our Website.
  • Automatically through our Website using cookies, pixels, scripts, tags, local storage, server logs, and similar technologies.
  • From Shopify and other service providers that support our Website and business operations.
  • From payment processors and payment service providers.
  • From shipping, warehouse, fulfillment, and logistics providers.
  • From advertising, analytics, attribution, and measurement providers.
  • From fraud prevention, security, and risk management providers.
  • From other business partners or third parties where permitted by applicable law.

How We Use Your Personal Information

Depending on how you interact with VELOQIAO and which Services you use, we may process personal information for the following purposes.

Providing and Improving the Services

We may use personal information to operate our Website, process transactions, fulfill orders, arrange delivery, provide shipping updates, maintain shopping cart functions, manage customer accounts, process returns and exchanges, respond to customer inquiries, and improve our services.

Payments and Transactions

We may use personal information to process and confirm payments, maintain transaction records, prevent payment fraud, and manage refunds, cancellations, or other transaction related activities.

Marketing and Advertising

Where permitted by applicable law, we may use personal information to measure advertising performance, understand customer interactions, improve marketing campaigns, analyze conversion activities, and provide information about VELOQIAO products and services.

Analytics and Website Improvement

We may analyze Website activity, product views, browsing behavior, search activity, shopping patterns, and related information to improve Website performance, product presentation, and customer experience.

Security and Fraud Prevention

We may use personal information to detect, investigate, prevent, or respond to fraud, unauthorized activities, security incidents, misuse, or other potentially unlawful activities.

Communicating With You

We may use your information to provide customer support, answer questions, send order updates, provide delivery information, and maintain communication regarding your relationship with VELOQIAO.

Legal and Compliance Purposes

We may process personal information to comply with applicable laws, regulations, legal procedures, tax requirements, accounting obligations, contractual responsibilities, and legitimate requests from government authorities.

Cookies and Similar Technologies

VELOQIAO and our service providers may use cookies, pixels, tags, scripts, local storage, APIs, and similar technologies to support Website functionality, understand customer interactions, and improve your overall shopping experience.

These technologies may be used to:

  • Enable essential Website operations and functions.
  • Maintain shopping cart and checkout functionality.
  • Remember Website preferences and privacy choices.
  • Maintain Website security and help prevent fraudulent activities.
  • Analyze Website traffic, visitor behavior, and product interactions.
  • Improve Website performance, usability, and customer experience.
  • Measure advertising effectiveness and campaign performance.
  • Understand product interest and customer engagement.
  • Support advertising and marketing activities where permitted by applicable law.

Cookies and similar technologies may generally be classified as strictly necessary, functional, analytics, or advertising technologies.

Strictly necessary technologies are required for essential Website operations and may remain active because certain Website functions cannot operate properly without them.

Where required by applicable law, we may request appropriate consent before enabling non-essential analytics or advertising technologies.

You may manage available cookie preferences through the Cookie Preferences controls available on our Website.

Changing or rejecting certain cookie preferences may affect some non-essential Website functions, analytics services, or advertising features.

Advertising, Analytics and AppLovin

VELOQIAO may work with advertising, analytics, attribution, and measurement providers to understand how customers interact with our Website, measure advertising performance, analyze conversions, prevent fraud, and improve our marketing activities.

One advertising and measurement partner we may work with is AppLovin Corporation ("AppLovin").

Where enabled, AppLovin technologies may include pixels, cookies, scripts, APIs, or similar integrations.

Depending on our technical configuration, applicable laws, and your privacy choices, information provided to or collected by AppLovin may include:

  • IP address.
  • Browser and device information.
  • Device or advertising identifiers.
  • Online identifiers where legally permitted.
  • Website browsing activity.
  • Product views and product interactions.
  • Search activity.
  • Products added to shopping cart.
  • Checkout events.
  • Purchase and conversion events.
  • Advertising interactions.
  • Attribution and campaign performance information.
  • Country, region, postal information, or similar location information where applicable.
  • Cookie, advertising, and privacy preference signals.
  • Certain customer identifiers where lawfully enabled and permitted.

AppLovin may process applicable information for purposes including advertising measurement, conversion attribution, advertising optimization, fraud prevention, security, delivery and improvement of advertising services, and interest-based advertising where permitted by applicable laws and your privacy choices.

The exact information processed depends on the technologies enabled by VELOQIAO, your Website activity, your privacy settings, consent choices, and applicable legal requirements.

Where legally required, we obtain appropriate consent before enabling AppLovin technologies for non-essential advertising purposes.

VELOQIAO does not intentionally provide AppLovin with sensitive personal information for advertising purposes.

You may manage applicable advertising and cookie choices through our Cookie Preferences controls and other privacy options available through our Website.

For more information about AppLovin's privacy practices, please visit:

https://legal.applovin.com/privacy/

How We Disclose Personal Information

We may disclose personal information when reasonably necessary to operate our business, provide our Services, complete transactions, support customer service, measure advertising performance, protect Website security, or comply with applicable laws.

Recipients may include:

  • Shopify and other ecommerce platform providers.
  • Payment processors and payment service providers.
  • Shipping, warehouse, fulfillment, and logistics providers.
  • Customer support providers.
  • Hosting, technology, security, and infrastructure providers.
  • Analytics and performance measurement providers.
  • Advertising and attribution providers, including AppLovin where applicable.
  • Fraud prevention and risk management providers.
  • Professional advisors, including accountants, auditors, and legal advisors.
  • Government authorities, regulators, courts, or law enforcement where required by applicable law.

We may also disclose information in connection with business transactions such as mergers, financing, acquisitions, restructuring, asset sales, bankruptcy, or similar corporate events.

Service providers may process information according to their agreements with VELOQIAO and their applicable privacy obligations.

Relationship With Shopify

Our online store is hosted through Shopify.

Shopify may collect and process personal information related to your access to and use of our Services in order to provide, secure, maintain, and improve Shopify services.

Information submitted through veloqiao.com may be transferred to Shopify and other service providers located in countries other than the country where you live.

Certain Shopify services may use information regarding interactions with our store, Shopify, and participating merchants to provide and improve applicable services.

For more information about Shopify privacy practices, please review:

https://privacy.shopify.com/en

Depending on your location, additional privacy choices relating to Shopify processing may be available through Shopify privacy tools.

Targeted Advertising and Privacy Choices

Depending on applicable privacy laws, certain advertising-related activities may be considered targeted advertising, sharing, sale of personal information, or similar regulated activities.

Where applicable, you may have the right to opt out of these activities.

You may manage available choices by:

  • Using Cookie Preferences controls available on our Website.
  • Rejecting non-essential advertising technologies where available.
  • Using available Website privacy-choice tools.
  • Contacting us at service@veloqiao.com.
  • Using recognized browser or device privacy preference signals where applicable.

Where required by applicable law and technically supported, VELOQIAO will respect recognized privacy preference signals, including Global Privacy Control (GPC) and other legally required privacy signals.

Your choices may not prevent all advertising from appearing, but they may affect whether advertisements are personalized or how advertising performance is measured.

Marketing Communications

Where permitted by applicable law, VELOQIAO may send marketing or promotional communications relating to our glass vase collections, new products, special offers, or Website updates.

You may unsubscribe from promotional email communications at any time by using the unsubscribe link included in the email.

Even after unsubscribing from marketing communications, you may continue to receive transactional or service-related communications regarding orders, payments, shipping, returns, account security, or customer support.

Third-Party Websites and Links

The VELOQIAO Website may contain links to third-party websites, social media platforms, payment services, or other online services that are not operated or controlled by us.

If you access a third-party service through a link provided on our Website, the privacy practices, security measures, and terms of those third parties may differ from ours.

VELOQIAO is not responsible for the content, privacy practices, security standards, or policies of third-party websites, platforms, or services that we do not control.

We encourage you to review the privacy policies and terms of any third-party services before providing personal information.

Children's Privacy

The VELOQIAO Website and online shopping services are intended for adult customers and are not designed or directed toward children.

We do not knowingly collect personal information directly from children where parental consent or another legal basis would be required under applicable law.

If you are a parent or legal guardian and believe that a child has provided personal information to us inappropriately, please contact us at service@veloqiao.com so that we can review the situation and take appropriate action according to applicable laws.

Security of Your Information

VELOQIAO uses reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.

However, no method of internet transmission, electronic communication, or data storage system can be guaranteed to be completely secure.

Please do not send complete payment card numbers, security codes, passwords, or other highly sensitive information through ordinary email or customer service communications.

Data Retention

VELOQIAO retains personal information only for as long as reasonably necessary for purposes including:

  • Processing and maintaining orders and transaction records.
  • Providing customer support and responding to inquiries.
  • Managing returns, exchanges, and refunds.
  • Detecting and preventing fraudulent activities.
  • Maintaining Website security and account protection.
  • Resolving disputes and enforcing agreements.
  • Meeting tax, accounting, legal, and regulatory obligations.

The applicable retention period may vary depending on the type of information, the purpose for processing, business requirements, and applicable legal obligations.

Your Privacy Rights

Depending on your location and applicable privacy laws, you may have certain rights regarding your personal information.

These rights may include:

Right to Access or Know

You may have the right to request information about the personal information we collect, use, or maintain about you.

Right to Delete

You may have the right to request deletion of certain personal information, subject to applicable legal exceptions.

Right to Correct

You may have the right to request correction of inaccurate or incomplete personal information.

Right to Portability

You may have the right to request a portable copy of eligible personal information that you have provided to us.

Right to Restrict or Object

You may have the right to restrict or object to certain types of personal information processing where applicable.

Right to Withdraw Consent

Where processing is based on consent, you may withdraw your consent at any time. Withdrawal does not affect processing performed before consent was withdrawn.

Right to Opt Out of Targeted Advertising

Depending on applicable laws, you may have the right to opt out of certain advertising activities, including targeted advertising or similar regulated activities.

Right to Appeal

Residents of certain regions may have the right to appeal decisions regarding privacy requests where required by applicable law.

Right to Complain

You may have the right to submit a complaint to an applicable data protection authority.

These rights are not absolute and may be subject to exceptions under applicable law.

Submitting Privacy Requests

To submit a privacy request or ask questions regarding your personal information, please contact:

service@veloqiao.com

VELOQIAO may need to verify your identity before processing certain privacy requests.

Where applicable, authorized representatives may be required to provide appropriate documentation confirming their authority to act on your behalf.

VELOQIAO will not unlawfully discriminate against you for exercising applicable privacy rights.

United States Privacy Rights

Residents of certain United States states may have additional privacy rights under applicable state privacy laws.

Depending on applicable regulations, these rights may include the ability to request access, correction, deletion, or a portable copy of personal information, as well as the right to opt out of certain targeted advertising or regulated data-sharing activities.

Applicable requests may be submitted through available Website privacy tools or by contacting:

service@veloqiao.com

Where required by applicable law, VELOQIAO recognizes supported privacy preference signals, including Global Privacy Control (GPC).

European Economic Area, United Kingdom and Similar Jurisdictions

Where GDPR, UK GDPR, or similar privacy laws apply, VELOQIAO may process personal information based on one or more lawful bases, including:

  • Performance of a contract.
  • Compliance with legal obligations.
  • Legitimate business interests.
  • Your consent.
  • Protection or exercise of legal rights.

Where processing is based on consent, you may withdraw consent at any time.

Withdrawal of consent does not affect the lawfulness of processing conducted before withdrawal.

Where applicable, you may also have the right to submit a complaint to a relevant data protection authority.

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International Transfers

VELOQIAO works with service providers, payment processors, technology partners, advertising providers, and logistics partners that may operate in countries other than your country of residence.

As a result, your personal information may be transferred to, processed in, or stored in countries outside the region where you live.

Where required by applicable law, VELOQIAO takes appropriate measures to protect personal information during international transfers. These measures may include recognized contractual protections, appropriate safeguards, or other legally accepted transfer mechanisms.

Complaints

If you have questions, concerns, or complaints regarding how VELOQIAO processes your personal information, please contact us using the information provided below.

We will review your request and work to address your concerns in accordance with applicable privacy laws and regulations.

Depending on your location and applicable legal rights, you may also have the right to submit a complaint to the appropriate data protection authority.

Changes to This Privacy Policy

VELOQIAO may update this Privacy Policy from time to time to reflect changes in our business operations, Website functionality, technologies, service providers, advertising activities, privacy practices, or applicable legal requirements.

When we update this Privacy Policy, we will revise the "Last updated" date displayed at the beginning of this page.

Where required by applicable law, we may provide additional notice regarding material changes to this Privacy Policy.

Contact Us

If you have questions about this Privacy Policy, our privacy practices, or would like to exercise an applicable privacy right, please contact VELOQIAO.

Brand:
VELOQIAO

Website:
veloqiao.com

Legal Entity:
Shenzhen Chuangzhizhi Network Technology Co., Ltd.

Registered Address:
Room 1112E7, Yaohua Chuangjian Building,
No. 6023 Shennan Avenue,
Tian'an Community, Shatou Subdistrict,
Futian District, Shenzhen, China

Unified Social Credit Code:
91440300MAEFP56T15

Customer Support Email:
service@veloqiao.com

Customer Support Phone:
+86 18037715583

veloqiao.com is owned and operated by Shenzhen Chuangzhizhi Network Technology Co., Ltd. The company is responsible for the operation of the online store, customer service, order coordination, product management, and related ecommerce activities.

VELOQIAO specializes in carefully selected glass home decor products, including Glacier Glass Vases, Flared Pattern Glass Vases, and Ribbed Glass Cylinder Vases. Through thoughtful design and refined craftsmanship, we aim to bring elegant and timeless decorative pieces into modern living spaces.

Through international commerce and cross-border logistics networks, VELOQIAO works to provide customers with carefully designed home decor products while continuously improving the experience from product selection and order processing to delivery and customer support.

We believe trust is built through transparent communication, responsible service, thoughtful products, and reliable customer care.