Payment Methods

Available payment methods for your VELOQIAO order will be displayed during checkout.

Payment options may vary depending on your location, selected currency, device, order value, and the payment services available at the time of purchase.

Only payment methods shown as available during checkout can be used to complete your purchase.

Payment Authorization

All orders placed through veloqiao.com are subject to payment authorization, verification procedures, and fraud-prevention reviews.

Your payment provider, issuing bank, card network, or other financial institution may:

• Approve or decline a transaction
• Request additional identity or payment verification
• Place a temporary authorization hold
• Apply transaction limits
• Require additional security checks

VELOQIAO does not control the approval decisions, verification processes, authorization periods, or release schedules of independent payment providers, banks, or financial institutions.

If your payment is declined, please verify your payment information, contact your bank or payment provider, or select another available payment method during checkout.

Checkout Security

VELOQIAO uses Shopify as its ecommerce platform together with participating third-party payment providers to support secure checkout and payment processing.

Payment transactions may be processed through systems operated by Shopify, payment processors, card networks, banks, and other financial service providers involved in completing your order.

We take reasonable steps to support a secure online shopping environment. However, no method of online transmission, electronic processing, or data storage can be guaranteed to be completely secure.

For your protection, we recommend:

• Using trusted devices and secure networks when placing an order
• Keeping account credentials confidential
• Checking that you are visiting veloqiao.com before entering payment information
• Avoiding sending sensitive payment details through email or customer support messages

VELOQIAO will never ask you to provide your complete credit card number, CVV/security code, or online banking password through email.

Pricing and Order Total

Before completing your purchase, checkout will display applicable order details, including:

• Product price
• Quantity
• Discounts
• Shipping charges
• Applicable taxes
• Final order total

Please carefully review your order information before submitting payment.

The amount displayed during checkout before order completion will generally represent the amount authorized for the transaction, subject to any separate fees or charges applied by your bank, payment provider, or financial institution.

Currency and Foreign Exchange

Prices on veloqiao.com are displayed and processed in U.S. dollars (USD).

If your payment method uses a currency other than U.S. dollars, your bank, card issuer, or payment provider may apply:

• Currency conversion rates
• Foreign transaction fees
• Exchange-rate adjustments
• Other financial institution charges

These rates and charges are determined independently by your payment provider and are not controlled by VELOQIAO.

Temporary Authorization Holds

In some situations, your bank or card issuer may display a temporary or pending authorization before payment has been fully completed.

A pending authorization does not necessarily mean that a final charge has been completed.

If a payment attempt is unsuccessful or an order is canceled, the time required for a temporary authorization to disappear depends on your bank, card issuer, or payment provider.

VELOQIAO does not control the timing of authorization releases.

Failed or Declined Payments

Payments may be declined for reasons including:

• Incorrect payment information
• Insufficient funds
• Bank or card restrictions
• Billing information mismatch
• Security verification requirements
• Fraud-prevention screening
• Payment provider limitations
• Technical or network issues

If payment cannot be successfully authorized, your order may not be completed.

Please contact your bank or payment provider if you need additional information regarding a declined transaction.

Duplicate or Unexpected Charges

If you believe you have been charged more than once for the same VELOQIAO order, please first check whether one of the transactions appears as a pending or temporary authorization.

If you still believe an incorrect or duplicate charge has occurred, please contact us at:

service@veloqiao.com

Please provide:

• Your order number
• Email address used during checkout
• Transaction date
• Amount charged

For security reasons, please do not send your complete payment card number, CVV/security code, online banking password, or other sensitive financial information through email.

Discount Codes and Promotions

Discount codes must generally be entered before checkout is completed.

Promotional codes, special offers, and seasonal discounts may be subject to:

• Eligibility requirements
• Expiration dates
• Minimum purchase requirements
• Product exclusions
• Geographic restrictions
• Usage limits
• Other promotion-specific conditions

Unless expressly stated otherwise, promotional offers:

• May not be combined with other offers
• Cannot be exchanged for cash
• Cannot be applied retroactively to completed orders
• May be limited to one use per customer or order

The terms displayed with the applicable promotion will govern that specific offer.

Taxes and Other Charges

Applicable taxes and shipping charges will be displayed during checkout where required or supported.

International orders may also be subject to customs duties, import taxes, brokerage fees, or other local charges depending on the destination country or region.

For additional information regarding shipping-related charges, please review our Shipping Policy.

Refunds

Approved refunds are generally issued to the original payment method used for the purchase unless another method is required or permitted by the applicable payment provider or applicable law.

Once a refund has been issued by VELOQIAO, your bank, card issuer, or payment provider may require additional processing time before the funds appear in your account.

These processing periods are determined by the relevant financial institution and are outside VELOQIAO's control.

For information about refund eligibility, return requirements, and refund procedures, please review our Return & Refund Policy.

Payment Verification and Fraud Prevention

To help protect our customers and maintain the security of our store, certain transactions may require additional review.

VELOQIAO may delay fulfillment, request reasonable verification, refuse an order, or cancel a transaction where reasonably necessary due to:

• Suspected fraud
• Unauthorized payment activity
• Failed payment verification
• Inconsistent transaction information
• Unusual ordering activity
• Other reasonable security concerns

If an order is canceled after payment has already been successfully captured, an appropriate refund will be issued according to our applicable policies and payment-provider procedures.

Payment Privacy

Information provided during checkout may be processed by:

• VELOQIAO
• Shopify
• Payment processors
• Banks and card issuers
• Fraud-prevention providers
• Shipping or fulfillment providers where necessary
• Other service providers involved in completing the transaction

For more information about how VELOQIAO collects, uses, and protects personal information, please review our Privacy Policy.

Independent payment providers may also process information according to their own privacy policies and security practices.

Contact Us

If you have questions regarding payments, charges, discount codes, checkout, refunds, or a transaction related to your VELOQIAO order, please contact us:

Brand:
VELOQIAO

Website:
veloqiao.com

Legal Entity:
Shenzhen Chuangzhizhi Network Technology Co., Ltd.

Registered Address:
Room 1112E7, Yaohua Chuangjian Building,
No. 6023 Shennan Avenue,
Tian'an Community, Shatou Subdistrict,
Futian District, Shenzhen, China

Unified Social Credit Code:
91440300MAEFP56T15

Customer Support Email:
service@veloqiao.com

Customer Support Phone:
+86 18037715583

For order-related inquiries, please include your order number and the email address used during checkout so our team can assist you more efficiently.

Please do not send complete credit card numbers, CVV/security codes, account passwords, or online banking credentials through email.

veloqiao.com is operated by Shenzhen Chuangzhizhi Network Technology Co., Ltd. The company is responsible for the operation of the online store, customer service, order coordination, product management, and related e-commerce activities.

VELOQIAO specializes in elegant glass home decor products, including Glacier Glass Vases, Flared Pattern Glass Vases, and Ribbed Glass Cylinder Vases, created to bring refined forms and timeless decorative beauty into modern living spaces.

Thank you for choosing VELOQIAO.

VELOQIAO — Elegant Glass Designs For Everyday Spaces.