Shipping Policy

At VELOQIAO, we aim to provide a clear, reliable, and smooth shipping experience from the moment your order is placed until your glass home decor products arrive at your door.

Our collection includes elegant glass vase designs including Glacier Glass Vases, Flared Pattern Glass Vases, Ribbed Glass Cylinder Vases, and other carefully selected home decor pieces.

Because glass products require careful handling during transportation, where appropriate, products are packaged with protective materials designed to help reduce the risk of damage during shipping.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

Business days are Monday through Friday, excluding public holidays.

Order processing time is separate from carrier transit time. During peak shopping periods, holidays, unusually high order volumes, inventory checks, packaging requirements, or other exceptional circumstances, processing may require additional time.

Certain delicate glass vase products may require additional protective packaging preparation before dispatch.

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information when available.

Estimated Delivery Time

The estimated delivery timeframe is generally:

7–20 business days after shipment

This estimated delivery period does not include the 1–3 business days required for order processing.

Delivery times may vary depending on:

  • Shipping destination
  • Carrier availability
  • Customs inspections or clearance procedures
  • Public holidays
  • Weather conditions
  • Peak shipping periods
  • Remote delivery locations
  • Local delivery restrictions
  • Other circumstances outside our reasonable control

These delivery timeframes are estimates only and do not represent guaranteed delivery dates.

Shipping Methods and Costs

Available shipping methods and applicable shipping charges are displayed during checkout based on factors including destination, product type, package size, and items included in your order.

Where promotional or free shipping options are available, eligibility will be shown clearly during checkout before payment is completed.

Some larger, fragile, or specially packaged glass vase products may require different shipping arrangements depending on destination and transportation requirements.

Packaging of Fragile Products

Some VELOQIAO products may include:

  • Transparent glass surfaces
  • Textured glass details
  • Ribbed patterns
  • Decorative glass finishes
  • Specially shaped vase structures
  • Delicate artistic design elements

Where appropriate, these products are packaged with protective materials designed to reduce movement, impact, and transportation risks.

Please handle your package carefully upon delivery and inspect glass products as soon as reasonably possible after opening.

We recommend keeping the original packaging until you have confirmed that your order has arrived safely and in satisfactory condition.

Tracking Your Order

When tracking information becomes available, a shipping confirmation email containing your tracking number or tracking link will be sent to the email address provided during checkout.

Please allow some time for tracking information to become active after the shipping label has been created.

Depending on the carrier and destination, tracking updates may appear only when the package reaches specific transportation or delivery checkpoints.

Delivery Delays

Although we work with logistics providers to deliver orders efficiently, occasional delays may occur due to circumstances outside our reasonable control, including:

  • Carrier disruptions
  • Customs inspections or clearance procedures
  • Severe weather
  • Transportation interruptions
  • Public holidays
  • Peak shipping periods
  • Remote delivery locations
  • Local delivery restrictions
  • Unexpected logistics delays

If your order has not arrived within the estimated 7–20 business day delivery period, please contact our customer support team. We will review the available tracking and shipping information.

Shipping Address Accuracy

Customers are responsible for providing a complete, accurate, and deliverable shipping address during checkout.

Please carefully review your:

  • Recipient name
  • Street address
  • Apartment or unit number
  • City
  • State or province
  • Postal or ZIP code
  • Country
  • Contact information

If you notice an error after placing your order, please contact us as soon as possible.

We will make reasonable efforts to update information before fulfillment begins, but we cannot guarantee changes can be made once an order has entered processing or has already been shipped.

If an order is returned, delayed, or requires reshipment due to incomplete or incorrect delivery information provided by the customer, additional shipping charges may apply where permitted by applicable law.

International Orders

VELOQIAO ships to selected international destinations where delivery services are available.

International shipments may be subject to:

  • Customs inspections
  • Import duties
  • Taxes
  • Brokerage fees
  • Clearance charges
  • Other fees imposed by local authorities or carriers

Unless otherwise stated during checkout, these charges are generally the responsibility of the recipient.

VELOQIAO does not control customs processing times, local regulations, or additional charges imposed by customs authorities, governments, or delivery providers.

Damaged Products During Shipping

Because VELOQIAO products include delicate glass materials, transparent surfaces, decorative textures, and carefully designed structures, we recommend inspecting your order promptly after delivery.

If your product arrives damaged, cracked, broken, scratched, or otherwise affected during transportation, please contact us as soon as reasonably possible.

To help us review your request, please provide:

  • Your order number
  • Clear photographs of the damaged product
  • Photographs of the inner packaging
  • Photographs of the outer shipping box
  • A photograph of the shipping label
  • A short video where helpful

Please do not discard the damaged product or packaging until our customer support team has reviewed the issue.

Depending on the circumstances and applicable policies, we may provide an appropriate resolution, such as replacement, refund, or another available remedy.

Lost or Delayed Packages

If tracking information shows an unusual delay or your package cannot be located, please contact us so that we can review the available carrier information.

Where appropriate, we may assist with carrier inquiries or other available resolution procedures.

Investigations and solutions may depend on the individual carrier's policies and the specific circumstances of the shipment.

Packages Marked as Delivered

If tracking information shows that your package has been delivered but you cannot locate it, we recommend checking:

  • Your mailbox or usual delivery area
  • Front, side, or rear entrances
  • Building reception or mailroom
  • Household members
  • Neighbors
  • The local delivery carrier

If you are still unable to locate your package, please contact us. We will review the available delivery information with you.

Split Shipments

In some cases, products from the same order may be shipped separately due to:

  • Inventory location
  • Product size
  • Fragile-product packaging requirements
  • Warehouse availability
  • Fulfillment requirements

For example, multiple glass vase designs in one order may be shipped separately depending on inventory location, packaging requirements, or transportation considerations.

If your order is divided into multiple shipments, each package may have a separate tracking number and may arrive at different times.

You will not be charged additional shipping fees solely because we choose to split an order into multiple shipments.

Receiving Your Order

When receiving delicate VELOQIAO glass products, we recommend:

  • Opening the package carefully
  • Avoiding sharp tools near the product
  • Removing protective packaging slowly
  • Handling glass surfaces and decorative details carefully
  • Inspecting the product before disposing of packaging
  • Placing the product on a clean, stable surface before use

If your product includes special textures, decorative finishes, or unique glass structures, please review the applicable product information before use.

Contact Us

If you have any questions regarding shipping, tracking, delivery, damaged shipments, or order assistance, please contact our customer support team:

Brand:
VELOQIAO

Official Website:
veloqiao.com

Legal Entity:
Shenzhen Chuangzhizhi Network Technology Co., Ltd.

Registered Address:
Room 1112E7, Yaohua Chuangjian Building,
No. 6023 Shennan Avenue,
Tian'an Community, Shatou Subdistrict,
Futian District, Shenzhen, China

Unified Social Credit Code:
91440300MAEFP56T15

Customer Support Email:
service@veloqiao.com

Customer Support Phone:
+86 18037715583

veloqiao.com is owned and operated by Shenzhen Chuangzhizhi Network Technology Co., Ltd. The company is responsible for the operation of the online store, customer service, order coordination, product management, and related e-commerce activities.

When contacting us about an existing order, please include your order number and the email address used during checkout so that we can assist you more efficiently.

For damaged or delicate-product inquiries, including photographs of the product and packaging will help our team review the situation more quickly.

Thank you for choosing VELOQIAO.

VELOQIAO — Elegant Glass Designs For Everyday Spaces.