Welcome to VELOQIAO

We are committed to providing thoughtful, responsive, and reliable customer support throughout your home decor shopping experience.

Whether you need assistance with product information, glass vase care, order status, shipping details, returns, damaged products, or general questions about our collection, our customer care team is here to help.

For questions regarding orders, delivery, products, returns, after-sales assistance, or business and wholesale opportunities, please contact us through the official channels below.

1. Customer Support by Email

Email:
service@veloqiao.com

Our customer care team carefully reviews every inquiry and aims to provide a clear and helpful response within 24–48 business hours (1–2 business days).

For faster assistance with an existing order, please include your order number in your message whenever possible.

For product-related questions, please include:

• Product name
• Order number, if applicable
• A brief description of your question or concern
• Clear photos, where relevant
• A short video if the issue relates to product condition, delivery damage, or product quality

Providing these details helps our team understand your request and provide assistance more efficiently.

2. Customer Support Hours

Customer Support Email:
service@veloqiao.com

Customer Service Hours:
Monday–Friday
9:00 AM–6:00 PM Eastern Time (ET)

Messages received outside regular support hours will be reviewed during the next available business period.

Please note that response times may vary during holidays, promotional periods, or periods of unusually high inquiry volume.

3. Orders, Shipping & After-Sales Support

Our support team can assist with:

• Order status and tracking information
• Shipping and delivery questions
• Glass vase product information
• Product care and usage guidance
• Damaged, defective, incorrect, or incomplete orders
• Returns and after-sales requests
• Product specifications and materials
• Business and wholesale partnership inquiries

To help us resolve your request as quickly as possible, please provide your order number and the email address used when placing your order.

If your product arrives damaged, incorrect, or incomplete, please contact us as soon as possible and include clear photos of the product and packaging.

4. Product Support

VELOQIAO offers a carefully curated collection of elegant glass home decor products, including Glacier Glass Vases, Flared Pattern Glass Vases, Ribbed Glass Cylinder Vases, and other refined decorative glass designs.

If you need assistance with a product, our customer care team can help with questions regarding:

• Product dimensions
• Glass materials and finishes
• Product structure and design details
• Surface textures and decorative patterns
• Product care and cleaning guidance
• Recommended usage and styling ideas
• Product variations
• General product questions

Because product specifications may vary between different designs, please include the product name when contacting us.

5. Business & Wholesale Inquiries

VELOQIAO welcomes inquiries from retailers, distributors, interior designers, commercial buyers, home decor businesses, and potential partners.

For wholesale, distribution, bulk purchasing, or other business opportunities, please contact:

service@veloqiao.com

Please include:

Subject: Business Inquiry

or

Subject: Wholesale Inquiry

so your request can be directed appropriately.

If possible, please include your company name, market, expected order volume, and a brief description of your inquiry.

6. Corporate Information

Brand:
VELOQIAO

Website:
veloqiao.com

Legal Entity:
Shenzhen Chuangzhizhi Network Technology Co., Ltd.

Registered Address:
Room 1112E7, Yaohua Chuangjian Building,
No. 6023 Shennan Avenue,
Tian'an Community, Shatou Subdistrict,
Futian District, Shenzhen, China

Unified Social Credit Code:
91440300MAEFP56T15

Customer Support Email:
service@veloqiao.com

Phone:
+86 18037715583

veloqiao.com is owned and operated by Shenzhen Chuangzhizhi Network Technology Co., Ltd. The company is responsible for the operation of the online store, customer service, order coordination, product management, and related e-commerce activities.

We're Here to Help

From selecting the right glass vase for your space to receiving and enjoying your order, our team is dedicated to making your shopping experience clear, convenient, and enjoyable.

If you have any questions, simply contact us at:

service@veloqiao.com

Thank you for choosing VELOQIAO.

VELOQIAO — Elegant Glass Designs For Everyday Spaces.