Terms and Conditions

These Terms and Conditions ("Terms") apply to purchases made through veloqiao.com.

veloqiao.com is operated by Shenzhen Chuangzhizhi Network Technology Co., Ltd.

By placing an order through our Website, you acknowledge that you have read, understood, and agree that your purchase is subject to these Terms and any other applicable policies available on veloqiao.com.

Scope of These Terms

These Terms apply to purchases of products offered through veloqiao.com.

Additional policies may also apply to your purchase, including:

• Shipping Policy
• Return & Refund Policy
• Payment & Security Policy
• Privacy Policy
• Product Support & Care Information
• Warranty Information where applicable

Where applicable, these policies should be read together with these Terms.

Product Information

VELOQIAO makes reasonable efforts to present product descriptions, materials, dimensions, colors, finishes, photographs, functionality, pricing, and availability as accurately as possible.

VELOQIAO products include carefully selected glass home decor pieces, including:

• Glacier Glass Vases
• Flared Pattern Glass Vases
• Ribbed Glass Cylinder Vases
• Other decorative glass vase designs and related home styling products

However, actual product appearance may vary slightly due to:

• Screen or display settings
• Lighting conditions
• Photography conditions
• Manufacturing processes
• Material characteristics
• Glass texture variations
• Handcrafted or production differences
• Packaging or design updates

Glass products featuring transparent surfaces, textured patterns, artistic shapes, ribbed details, or decorative finishes may have slight variations in appearance, including differences in texture, transparency, color tone, or surface details.

Such variations are considered normal characteristics of glass products and do not necessarily represent defects.

VELOQIAO reserves the right to correct errors, update product information, modify availability, or revise Website content when reasonably necessary.

If a significant error affects an order that has already been placed, we may contact you regarding available options or cancel the affected item and provide an appropriate refund.

Product Requirements

Customers are responsible for reviewing applicable product information before purchasing or using any VELOQIAO product.

Product details may include:

• Product dimensions
• Material information
• Recommended usage
• Care instructions
• Product-specific recommendations
• Packaging details

Glass vase designs, sizes, shapes, decorative textures, and finishes may vary between different products or production batches.

Unless expressly stated otherwise, VELOQIAO does not guarantee that replacement components, accessories, or third-party decorative items will be compatible with every product.

Customers should carefully review product measurements, intended use, material details, and care instructions before purchase.

Orders and Acceptance

After you submit an order, you may receive an automated order confirmation.

This confirmation acknowledges that we have received your order but does not necessarily represent final acceptance or confirmation that the order has shipped.

VELOQIAO reserves the right to refuse, limit, verify, or cancel an order where reasonably necessary, including circumstances involving:

• Payment authorization failure
• Suspected fraud
• Unauthorized payment activity
• Inventory limitations
• Incorrect pricing or product information
• Shipping restrictions
• Duplicate or unusual orders
• Suspected unauthorized resale
• Abuse of promotions
• Legal or regulatory restrictions
• Other circumstances preventing reasonable fulfillment

If an order is cancelled after payment has been successfully processed, an appropriate refund will be issued according to the original payment method or another method permitted by the payment provider.

Order Changes and Cancellations

If you need to modify or cancel an order, please contact us as soon as possible:

service@veloqiao.com

We will make reasonable efforts to assist before order processing begins.

However, we cannot guarantee that changes or cancellations can be completed once an order has entered:

• Processing
• Picking
• Packing
• Fulfillment
• Shipping preparation
• Dispatch

If an order has already shipped, our Return & Refund Policy may apply.

Prices

Product prices displayed on veloqiao.com are processed in U.S. dollars (USD) unless otherwise stated during checkout.

Prices may vary depending on:

• Product selection
• Product size or variation
• Design and finish
• Quantity
• Destination
• Promotional eligibility
• Applicable taxes
• Shipping charges

The final amount payable will be displayed during checkout before completing your purchase.

VELOQIAO may update prices at any time for future purchases.

If an obvious pricing or technical error occurs, we reserve the right to correct the error and, where appropriate, contact you before fulfillment or cancel the affected order.

Taxes and Other Charges

Applicable taxes, shipping charges, and other order-related fees will be displayed during checkout where required or supported.

International orders may also be subject to:

• Customs duties
• Import taxes
• Brokerage fees
• Clearance charges
• Other local government or carrier fees

Unless otherwise stated during checkout, these charges are generally the responsibility of the recipient.

Please review our Shipping Policy for additional information.

Payment

Available payment methods are displayed during checkout and may vary depending on:

• Customer location
• Device type
• Order value
• Available payment services

By submitting payment information, you confirm that:

• You are authorized to use the selected payment method.
• The information provided is accurate and complete.
• You authorize the applicable transaction amount to be processed.

All transactions may be subject to authorization, verification, fraud prevention, and security checks.

For additional information, please review our Payment & Security Policy.

Promotions and Offers

VELOQIAO may periodically provide promotional benefits, including:

• Promotional pricing
• Discount codes
• Product bundles
• Limited-time offers
• Free or reduced shipping offers
• Other promotional benefits

Promotions may be subject to additional conditions, including:

• Start and end dates
• Minimum purchase requirements
• Product exclusions
• Geographic restrictions
• Quantity limitations
• Customer eligibility
• Usage restrictions

Unless otherwise stated, promotional offers cannot be combined.

Discounts generally cannot be applied retroactively to completed orders.

VELOQIAO reserves the right to modify, suspend, or discontinue promotional offers where permitted by applicable law.

Shipping and Delivery

Shipping methods, estimated delivery times, tracking availability, shipping charges, and related matters are governed by our Shipping Policy.

Any delivery date or timeframe provided is an estimate unless expressly stated otherwise.

Delivery may be affected by circumstances outside our reasonable control, including:

• Carrier operations
• Customs processing
• Weather conditions
• Transportation delays
• Holiday periods
• Remote delivery locations
• Local delivery conditions

Customers are responsible for providing complete and accurate shipping information during checkout.

VELOQIAO glass vase products include delicate materials and carefully designed structures. We take reasonable measures to package products appropriately for transportation.

Customers should inspect their order promptly after delivery and contact our support team if any issue is discovered.

Returns and Refunds

Returns, refunds, exchanges, damaged products, incorrect orders, and related procedures are governed by our Return & Refund Policy.

Please contact VELOQIAO before returning any product so our customer support team can review your request and provide applicable return instructions.

Nothing in our return procedures is intended to limit consumer rights that cannot legally be excluded.

Damaged, Defective, or Incorrect Products

If your VELOQIAO product arrives damaged, defective, incorrect, or incomplete, please contact us as soon as reasonably possible.

This is especially important for delicate glass products where transportation damage may occur.

We may request:

• Your order number
• Clear photographs of the product
• Photographs of the outer and inner packaging
• A photograph of the shipping label
• A short video showing the issue where relevant

Please keep the product and original packaging until our customer service team has completed the review.

Depending on the circumstances and applicable laws, available solutions may include replacement, refund, or another appropriate resolution.

Product Use and Care

VELOQIAO products should be used according to their intended purpose and in accordance with applicable:

• Product instructions
• Specifications
• Care information
• Safety recommendations
• Product-specific guidance

Glass Vase Care

For glass vases and decorative glass products:

• Handle products carefully during placement and movement.
• Avoid strong impacts, drops, or excessive pressure.
• Place products on stable and suitable surfaces.
• Clean using a soft cloth and appropriate cleaning methods.
• Avoid abrasive materials that may scratch the glass surface.
• Keep products away from extreme temperature changes.
• Stop using the product if cracks, damage, or structural issues appear.

Decorative Details and Surface Finishes

Where VELOQIAO products include textured glass, patterned surfaces, transparent finishes, ribbed details, or artistic forms:

• Handle decorative surfaces carefully.
• Avoid unnecessary impact or pressure.
• Do not use harsh chemical cleaners.
• Store products safely when not in use.
• Follow product-specific care recommendations where provided.

Indoor and Outdoor Use

Unless a product page specifically states otherwise, VELOQIAO glass vases are designed primarily for indoor decorative use.

Products should be protected from unnecessary exposure to:

• Extreme weather conditions
• Freezing temperatures
• Excessive moisture
• Sudden temperature changes
• Harsh chemicals
• Unsafe placement environments

Any outdoor-use suitability claim applies only where specifically stated for the individual product.

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Product Dimensions and Natural Variations

Measurements displayed on veloqiao.com are provided as a useful reference to help customers understand product size and proportions.

Minor variations may occur as a result of:

• Manufacturing processes
• Measurement methods
• Glass forming techniques
• Material characteristics
• Production batch differences

Glass products may naturally include slight differences in transparency, texture, surface details, shape, or finishing due to the characteristics of glass materials and manufacturing processes.

VELOQIAO products featuring transparent glass surfaces, patterned textures, ribbed details, curved silhouettes, or artistic finishes may not be completely identical from piece to piece.

These natural variations are part of the uniqueness of glass products and are not considered defects unless they significantly affect product functionality or safety.

Product Warranty

Certain VELOQIAO products may be covered by a limited warranty where specifically stated.

Where applicable, warranty coverage, duration, exclusions, and claim procedures will be described on the relevant product page, product documentation, or Product Support page.

Warranty coverage is separate from statutory consumer rights.

Nothing in our warranty terms limits rights that cannot legally be excluded under applicable consumer protection laws.

Personal Use

Products offered through veloqiao.com are intended primarily for lawful personal, home decoration, interior styling, or gifting purposes unless otherwise expressly agreed by VELOQIAO in writing.

Unauthorized commercial resale or misuse of VELOQIAO products may be restricted where reasonably necessary.

Prohibited Activity

You may not use veloqiao.com or its purchasing systems for:

• Fraudulent transactions
• Unauthorized payment activity
• Abuse of discounts or promotional offers
• Manipulation of checkout systems
• Misuse of return or refund procedures
• Unauthorized resale where restricted
• Interference with Website security
• Other unlawful or deceptive activities

VELOQIAO may take reasonable steps to protect customers, our Website, our business, and payment systems where suspicious activity is identified.

Intellectual Property

Unless otherwise stated, Website content including:

• VELOQIAO branding
• Logos
• Product descriptions
• Product images
• Graphics
• Videos
• Website layouts
• Design elements
• Original written content

is owned by, licensed to, or otherwise used with authorization by VELOQIAO, Shenzhen Chuangzhizhi Network Technology Co., Ltd., or the applicable rights holder.

Website content may not be reproduced, distributed, modified, commercially exploited, or otherwise used without appropriate authorization, except where permitted by applicable law.

Third-Party Services

VELOQIAO may rely on third-party service providers to support:

• Ecommerce infrastructure
• Payment processing
• Order fulfillment
• Shipping and logistics
• Customer support
• Analytics
• Advertising and attribution
• Fraud prevention
• Website security
• Other technology services

Third-party services may be governed by their own terms, conditions, and privacy practices.

VELOQIAO is not responsible for independent third-party services that we do not operate or control.

Electronic Communications

By placing an order or contacting VELOQIAO electronically, you agree that we may communicate with you electronically where appropriate.

These communications may include:

• Order confirmations
• Payment notifications
• Shipping updates
• Tracking information
• Customer support responses
• Return or refund communications
• Security notices
• Important service-related information

Marketing communications are handled separately and may be subject to applicable consent and unsubscribe requirements.

Privacy

Our collection, use, disclosure, and protection of personal information is described in our Privacy Policy.

Where applicable, additional privacy controls may be available through our privacy choice tools.

Disclaimer

To the fullest extent permitted by applicable law, veloqiao.com and related Website services are provided on an "as is" and "as available" basis.

VELOQIAO does not guarantee uninterrupted Website availability or that every technical issue will be corrected immediately.

Product photographs and displays are intended to represent products as accurately as reasonably possible, but slight variations may occur due to materials, lighting, display settings, and manufacturing characteristics.

Product-specific warranties, where applicable, are governed by the relevant warranty terms.

Nothing in these Terms excludes any warranty, consumer right, guarantee, or remedy that cannot legally be excluded.

Limitation of Liability

To the fullest extent permitted by applicable law, VELOQIAO and Shenzhen Chuangzhizhi Network Technology Co., Ltd. will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from or related to purchases, orders, transactions, products, or use of the Website where such limitation is permitted by law.

Nothing in these Terms is intended to exclude, restrict, or limit:

• Liability that cannot legally be excluded
• Mandatory consumer rights
• Remedies available under applicable consumer protection laws

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Consumer Rights

Depending on your country, state, province, or region, you may have statutory consumer rights relating to:

• Product conformity
• Damaged or defective products
• Repairs
• Replacements
• Returns
• Refunds
• Order cancellations

Nothing in these Terms is intended to waive, restrict, or limit rights that cannot legally be waived or restricted.

Where mandatory consumer protection laws provide greater rights than these Terms, those legal rights will continue to apply.

Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, the remaining provisions will continue in full effect to the fullest extent permitted by applicable law.

The invalidity or unenforceability of any individual provision will not affect the validity of the remaining provisions.

Changes to These Terms

VELOQIAO may update these Terms periodically to reflect changes in:

• Business operations
• Products or collections
• Website functionality
• Store policies
• Customer service procedures
• Legal requirements
• Regulatory requirements

The updated version of these Terms will be published on this page.

The version of these Terms in effect when an order is placed will generally apply to that transaction unless applicable law requires otherwise.

Contact Us

If you have questions regarding these Terms and Conditions, an order, a VELOQIAO product, or our store policies, please contact us:

Brand:
VELOQIAO

Website:
veloqiao.com

Legal Entity:
Shenzhen Chuangzhizhi Network Technology Co., Ltd.

Registered Address:
Room 1112E7, Yaohua Chuangjian Building,
No. 6023 Shennan Avenue,
Tian'an Community, Shatou Subdistrict,
Futian District, Shenzhen, China

Unified Social Credit Code:
91440300MAEFP56T15

Customer Support Email:
service@veloqiao.com

Customer Support Phone:
+86 18037715583

veloqiao.com is operated by Shenzhen Chuangzhizhi Network Technology Co., Ltd. The company is responsible for the operation of the online store, customer service, order coordination, product management, and related ecommerce activities.

VELOQIAO specializes in elegant glass home decor products designed to enhance modern living spaces. Our collections include Glacier Glass Vases, Flared Pattern Glass Vases, and Ribbed Glass Cylinder Vases, each selected for its refined shape, decorative texture, and timeless visual appeal.

Through international commerce and cross-border logistics networks, VELOQIAO works to provide carefully selected glass vase designs to customers across different markets while continuously improving the experience from product selection and order processing to delivery and after-sales support.

We believe trust is built through thoughtful products, clear communication, reliable service, and responsible customer care.